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Sunday, March 22, 2009

Club needs new PR agency

I am going to respond to the awful letter by Herbert last week. I have been on vacation with the family since it is school holidays and did not want to ruin it by thinking too much about it. But vacation is over... Time to rip the letter apart.

"Several members voiced their opposition and took it to the URA and the Press. As a result, we have to make some changes to our original plan and we hope to receive final approval from URA by May this year."

1) The "original plan" was to make members share the gym and other facilities in the glass building with hotel guests and probably the public. Let's not lose focus on the issue here, shall we?

2) "some changes" - So we are blamed for these changes. What are these changes? If you all recall from the Sunday Times article on October 19 last year, here's a direct quote: "Some members also took issue with the fact that hotel guests would have access to facilities in the members' new glass building... When contacted, Mr Oh called this 'a mistake' and said the management had since come to an agreement on Thursday that all facilities in the new members' block would be exclusive to members and their guests."

Blame US for calling the Management out on their MISTAKE!?!?!?!

BLAME YOURSELVES for making the "mistake". Even the newspaper put the quotes around the 'mistake'.

3) "receive final approval from URA in May..." - we have been asking Herbert regularly for the last few months on the status of the glass building since no work has been done. Herbert has been telling us that as far as he knew there were no delays - until March when we pushed further.

NOW he is saying that they had to submit some kind of approval to URA. This would have been submitted back in November last year some time. And he would have known back then that things would be delayed. But are waiting until now to tell us all?????????

"In addition, the Banks that we have been talking to are very worried about the situation with the members. They do not want to be entangled in potential problems between owner and members."

1) "the Banks" would have already approved the loan before any work was started. Are they saying that the "banks" are holding back money from them? No, they are not saying that. They just want to throw some blame around. If the "banks" already released the money for the renovation, where is the money right now? That's what the "banks" should be worried about.

2) "situation with the members" - Ok.. if they are worried, what is Management and Owner doing about the relation with members? We have not had any communication from the club until this month (except for the monthly billing for "Members with Golfing Privileges" and some spam mail).

Have they engaged any of us at all? We are loyal members and care about the Club, which is why we speak up. We can help change public opinion, bring new members in, and bring in cash to the owners - IF they reach out to us with a carrot and not with a STICK (which Herbert's letter is).
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The letter from Herbert is a PR fiasco. Everyone knows it contains lots of verbal diarrhea. They are making themselves look worst and loosing whatever shred of credibility they have left with members.

If Management is actually concerned about the Banks and the situation, then HOLD ANOTHER MEMBERS MEETING and:
  • Treat members as partners who can help you.
  • Tell us what the plans you have changed are.
  • Be open and transparent.


Sunday, March 15, 2009

Finally, Herbert send a letter...



Tuesday, March 3, 2009

Renovation Update, PLEASE?????

I sent the following email to Herbert on Monday 2rd March:
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Dear Herbert,

I stopped by the club 2 Sundays ago to see the progress.

There was an event going on there, but nothing has been done to the Tennis Court. The net is still up and you can play on it.

With less than 1 month left until the club is supposed to be re-opened to members, the new building has not even started yet. As far as I can tell, there are not even any building materials on site for construction. As GM of the club, I think you know what is the progress and I think it is your responsibility to inform the members as soon as you know that the delays are imminent. We barely got one month's notice when the club was going to close last year. Are we are not even going to get that kind of courtesy that the club will not open on time?

Best regards,

Joe Nguyen

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I received the following email reply:
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Dear Joe,

Thank you for your email.

There has been some delay in the redevelopment and an official update will be sent to all members shortly

Thanks

Herbert

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All I have to say is:

"WE TOLD YOU SO, MR. GM & MR. OWNER!!!"